Shipping policy
Shipping Policy
Thank you for shopping with Mackenzie Rae Candles. Each order is carefully packed to ensure your candles arrive safely and beautifully.
Processing Time
All orders are hand-poured and prepared in small batches. Please allow 2–14 business days for order processing before shipment. During product launches, holidays, or high-volume periods, processing times may be slightly extended.
Business days do not include weekends or holidays.
Shipping Methods & Delivery Times
Shipping times are calculated at checkout based on your location and selected carrier. Estimated delivery timelines typically range from 3–7 business days once your order has shipped.
Please note that delivery times are estimates and not guaranteed.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Shipping Delays
We are not responsible for delays caused by shipping carriers, weather conditions, or other factors outside of our control. If your package is delayed, we recommend contacting the carrier directly using your tracking number.
Lost or Stolen Packages
If your tracking shows “delivered” but you cannot locate your package:
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Check with household members and neighbors
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Check around your property and mailbox areas
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Contact your local carrier for more information
We are happy to assist with filing a claim; however, we cannot issue a replacement or refund unless the carrier confirms the package is lost.
Incorrect Shipping Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.
Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you promptly.
Local Pickup (If Available)
Local pickup may be offered for select orders. If this option is available, details will appear at checkout or be arranged via email.
Contact Us
For any shipping-related questions, please email:
Hello@MackenzieRaeCandles.com
Response time: 1–2 business days
Last updated: February 2026