Refund policy

Return & Refund Policy

At Mackenzie Rae Candles, each product is carefully handcrafted and quality-checked before shipping. Due to the handmade nature of our items, we do not offer refunds or accept returns unless a product arrives damaged.

Damaged Items

If your order arrives damaged, we’re here to make it right. Please contact us within  24 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging

Once reviewed, we will offer a replacement or store credit at our discretion.

Non-Refundable Items

We do not offer refunds, returns, or exchanges for:

  • Buyer’s remorse

  • Incorrect scent selection

  • Minor cosmetic variations due to handmade production

  • Items that have been used or burned

Shipping Issues

If your package is marked as delivered but cannot be located, please check with household members, neighbors, or your local carrier. We are happy to assist in filing a shipping claim; however, we cannot issue a refund or replacement until the carrier confirms the package is confirmed lost.

Cancellations

Orders may be canceled within 12 hours of purchase. After this window, production may have already begun and cancellations cannot be guaranteed.

Contact

For all damage claims or order concerns, please email:
info@MackenzieRaeCandles.com
Response time: 1–2 business days

We appreciate your understanding and support of our small handmade business.